Parents often reach out worried and unsure what to ask. Your team answers calls and messages between sessions, books assessments and keeps families informed. We help centres see where families wait or get lost, and connect the steps, so your team spends more time with children and less time chasing messages.
Messages come in at night and on weekends, and the first answer can take days.
Fees, ages, what an assessment involves. Your team answers them one by one.
A child's background is spread across forms, WhatsApp and someone's notebook.
Sessions move, therapists cover for each other, and parents hear about it late.
Some families hear often, others rarely, and nobody can see which.
So parents call to ask what happens next, adding to the queue. What a website's job should be.
An illustrative journey. Every centre is different, which is why we map yours first.
Can break here: the website doesn't say who the centre helps or what the first step is.
Can break here: messages arrive in several places, so some wait too long for a reply.
Can break here: fees, documents and times go back and forth by hand.
Can break here: parents repeat their child's history because it wasn't captured once.
Can break here: changes and cancellations aren't shared in time.
Can break here: updates depend on who remembers, not on a routine.
We organize the work around the sessions. We don't assess children, give clinical advice or promise outcomes; that stays with your specialists.
We help Angel Foundation make it easier for families to find support, and help parents and educators understand the work. Read the case study to see what we did and how the project stands.
No. Your specialists decide everything about assessment and support. We work on the parts around it: how families reach you, how sessions are booked and how information is kept and shared.
Yes. We start from the channels your families already use and bring the messages into one place for your team, rather than asking parents to change.
Yes. A small centre needs a simpler system than a large school, and we size it to your team and budget. The Business Review is free and helps you see what's worth doing first.
Yes. Clear, gentle content that helps parents understand what you do and what the first step is often reduces the questions your team has to answer. How we approach content.
